In the ever-evolving landscape of business, the safety and security of a workplace are paramount. Employers are increasingly recognizing the vital role of security guards in maintaining a secure environment for employees, visitors, and assets.
There is a common misconception that security guards just sit at the front desk and decide who can enter the building. In reality, the role of the security guard is much more varied. This allows security professionals to use their extensive training to help mitigate risk.
This article explores the multifaceted responsibilities of security guards and the indispensable contributions they make to workplace safety.
1. Deterrence and prevention
Security guards serve as a visible deterrent to potential threats, discouraging unauthorised individuals from attempting any malicious activities. Their presence alone can significantly reduce the risk of theft, vandalism, or other security breaches. Security guards stationed at the front desk and on patrol throughout a building will help to be a strong visual deterrent.
2. Access control
Controlling access to the premises is a fundamental responsibility of security guards. By monitoring entry points and verifying the identity of individuals, they help maintain a secure and restricted environment. This is especially crucial in workplaces with sensitive information or valuable assets. They also implement measures such as ID badge printing for visitors to help keep workplaces and premises safe.
3. Emergency response
Security guards are trained to respond calmly and decisively in emergency situations. Whether it’s a fire, medical incident, or security breach, their preparedness can make a significant difference in minimising potential harm and ensuring a timely and organised evacuation if necessary. In new buildings, the security team will be responsible for designing the security procedures that will be enacted should the worst happen.
4. Surveillance and monitoring
Utilising advanced surveillance equipment, security guards keep a watchful eye on the premises. This proactive monitoring helps identify potential risks early, allowing for swift intervention before a situation escalates. Modern technology, when integrated by a reputable security guard company, enhances their ability to monitor large areas effectively. CCTV operator is a specialist role within the security sector that requires specialist training.
5. Customer service
Beyond their security duties, guards often act as the first point of contact for visitors and employees. Their friendly and approachable demeanour contributes to a positive and secure atmosphere, providing assistance and information when needed. This is why security guards need to strike a balance between being approachable and imposing.
6. Conflict resolution
Security guards are trained in conflict resolution techniques. In situations where disputes arise among employees or visitors, their ability to defuse tension and maintain a calm environment is invaluable. This contributes to a harmonious workplace and minimises the potential for escalated conflicts. Conflicts in a workplace can lead to injury, property damage and legal action, so it is essential to have trained professionals on site to help minimise the risk.
7. Patrol and inspection
Regular patrols of the premises are essential for deterring unauthorised activities and maintaining a proactive security posture. Security guards conduct thorough inspections of different areas, ensuring that all security measures are in place and functioning as intended. They will be trained to monitor areas of weakness in the security, such as fire escapes and blindspots in the CCTV.
8. Collaboration with law enforcement
In the event of a serious security breach, security guards collaborate with local law enforcement to address the situation promptly. Their knowledge of the premises and initial response can assist law enforcement in resolving the issue more efficiently. In the event of a breakin or theft, they will collaborate with law enforcement to share the relevant CCTV footage to secure a prosecution.
The role of a security guard in the workplace extends far beyond the stereotypical image of a uniformed individual standing at the entrance. These professionals play a pivotal role in safeguarding the well-being of employees, protecting assets, and maintaining a secure environment.
Businesses looking to enhance their security measures often engage the services of a reputable security guard company, recognizing the expertise and dedication these professionals bring to the crucial task of workplace security.
Security guards are highly trained individuals with a niche skill set that is unique to the sector. They can also specialise in specific forms of security, such as CCTV monitoring.