Ruth Horne, Project Manager at leading health and social care research charity Picker, explores how staff surveys have the power to revamp workforces and elevate organisations to new heights of success.
In today’s rapidly evolving landscape, organisations across all industries are realising that the wellbeing and engagement of their employees are not just a human resources matter; they are central to achieving organisational goals and making a lasting impact. Picker, a leading health and social care charity, has been at the forefront of this realisation, pioneering the use of staff surveys to understand and enhance staff wellbeing, engagement, and experiences within health and social care. Picker’s journey, particularly through the coordination of the world’s largest workforce survey, the NHS Staff Survey, since 2011, exemplifies the transformative potential of staff surveys.
The crucial role of employee engagement
It is no secret that engaged employees are the driving force behind any organisation’s success. They bring passion, commitment, and a sense of purpose to their work, creating a domino effect that significantly impacts the organisation’s ability to achieve its goals. In the health and social care sector, where the quality of patient care is paramount, staff engagement is particularly vital. The individual and collective efforts, practices, and behaviors of healthcare professionals have a direct bearing on patient care experiences.
Why staff surveys matter:
- Illuminating Blind Spots: Staff surveys offer a 360-degree view of an organisation’s inner workings. They unveil aspects of the work environment that may otherwise go unnoticed, shedding light on issues and opportunities for improvement.
- Enhancing Wellbeing: Employee wellbeing is not just a buzzword; it is the foundation upon which engaged, satisfied, and motivated staff members are built. Staff surveys provide insights into the psychological, emotional, and physical wellbeing of employees.
- Fostering open communication: When organisations encourage honest feedback through surveys and take actionable steps to address concerns, they foster a culture of open communication. This, in turn, cultivates trust and empowers employees.
- Impact on outcomes: Engaged and satisfied employees are more likely to go the extra mile, which, in healthcare, translates to higher quality patient care. The connection between staff experiences and patient outcomes is unmistakable.
This message extends beyond healthcare and social care – it underscores the universal relevance of staff surveys. Just as the experiences of patients and service users provide insights into the quality of services, an organisation’s commitment to improving staff experience and wellbeing reflects its dedication to achieving goals and maximising its impact.
The transformative power of staff surveys cannot be underestimated. By understanding and addressing the needs, concerns, and experiences of their workforce, organisations can unlock unparalleled levels of success and impact.
To learn more about understanding the profound connection between staff experiences and the quality of care delivered, visit picker.org.